14 West Product Status

IRIS Incident - Admin Inaccessible; Issue With Lead Gen Pages Redirecting to Default URL

Monitoring - We identified an issue with the IRIS Server that resulted in downtime for some services. The root cause was a SQL crash on IRIS-SQL-P3 around 5:00 AM EST. While the SQL server was able to recover most of the databases, the AdManager database did not synchronize properly.

Our team has resolved the issue and restored synchronization for the AdManager database. IRIS services have been fully restored.

We’ll continue to monitor the situation but right now, you should be able to log into IRIS, and all Lead Gen pages should be functioning as expected.
Jan 13, 2025 - 09:11 EST

Investigating - We are investigating an issue in IRIS where the IRIS Admin screen is inaccessible and Lead Gen Pages appear to be redirecting to the Default URL.

Paid links appear to be functioning properly.

We will provide an update within the next hour.
Jan 13, 2025 - 08:37 EST

Uptime over the past 90 days. View historical uptime.

Advantage Operational

90 days ago

100.0 % uptime

Today

WesTech Marketing Cloud Operational

90 days ago

99.99 % uptime

Today

Blueshift Operational

90 days ago

100.0 % uptime

Today

IRIS Partial Outage

90 days ago

97.11 % uptime

Today

Platform Integration Engine (PIE) Operational

90 days ago

100.0 % uptime

Today

PIE Job API Operational

90 days ago

100.0 % uptime

Today

ADV Rest Adapter Operational

90 days ago

100.0 % uptime

Today

Hasura REST API Operational

90 days ago

100.0 % uptime

Today

Signup App Operational

90 days ago

100.0 % uptime

Today

Data & Analytics Operational

90 days ago

100.0 % uptime

Today

Portfolio Tracker Operational

Deliverability Operational

90 days ago

100.0 % uptime

Today

IT Operational

90 days ago

100.0 % uptime

Today

IT | General Operations Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | APJ1 Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | C3-BALT Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | C4-AWS-DEV Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | C6-OSD Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | C7-OSD Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | C3 "AWS3-PRD" Operational

90 days ago

100.0 % uptime

Today

OpenShift Cluster | BALT2-PRD Operational

90 days ago

100.0 % uptime

Today

OneLogin Operational

90 days ago

100.0 % uptime

Today

Atlassian Products Operational

90 days ago

100.0 % uptime

Today

OneTrust Operational

90 days ago

100.0 % uptime

Today

FinTech Degraded Performance

90 days ago

100.0 % uptime

Today

PayGate Operational

90 days ago

100.0 % uptime

Today

OneSource Operational

90 days ago

100.0 % uptime

Today

Spreedly Degraded Performance

90 days ago

100.0 % uptime

Today

Thoughtspot Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2025

No incidents reported today.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

WMC Order forms spinning on submit

Resolved - Updates
This issue has been resolved and all order forms are working properly.
This issue affected customer's ability to submit orders for approximately 2 hours.
[2025-01-17 22:19 UTC] to [2025-01-18 00:18 UTC]
[2025-01-17 5:19 PM EST] to [2025-01-18 7:18 PM EST]

Root Cause
WMC enabled Iterable events for several affiliates this week. As a result, there was a build up of rejected events from Iterable due to missing customer data that caused a block of new events to our servers and did not allow customers to proceed with submitting new order events.

Next Steps
A postmortem will occur on this issue. We are continuing to manually clear log buildup until a permanent fix can be deployed.

Thank you,

14West Technologies Support
Jan 17, 19:56 EST

Monitoring - We have identified the cause of the issue and are monitoring the resolution.
Orders are now working as expected. We will follow up with impact and cause of issue shortly.
Jan 17, 19:24 EST

Update - We are continuing to investigate this issue.
Jan 17, 19:19 EST

Investigating - Is the ability to take or process orders affected?
Select Yes

Are Customers able to access their products?
Select Yes

The Issue
WMC order forms are loading but they are spinning when a customer submits an order and not allowing the customer to proceed through the journey.

The Impact
Our team is presently investigating the true impact and severity of this incident. We are treating this as a priority.

Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support
Jan 17, 19:18 EST

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

Unresolved incident: IRIS Incident - Admin Inaccessible; Issue With Lead Gen Pages Redirecting to Default URL.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

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