Service Under Maintenance

Advantage Operational
90 days ago
100.0 % uptime
Today
WesTech Marketing Cloud Operational
90 days ago
100.0 % uptime
Today
Blueshift Operational
90 days ago
100.0 % uptime
Today
IRIS Operational
90 days ago
100.0 % uptime
Today
Platform Integration Engine (PIE) Operational
90 days ago
99.99 % uptime
Today
PIE Job API Operational
90 days ago
100.0 % uptime
Today
ADV Rest Adapter Operational
90 days ago
100.0 % uptime
Today
Hasura REST API Operational
90 days ago
99.99 % uptime
Today
Signup App Operational
90 days ago
100.0 % uptime
Today
Data & Analytics Operational
90 days ago
100.0 % uptime
Today
Portfolio Tracker Operational
Deliverability Operational
90 days ago
100.0 % uptime
Today
IT Under Maintenance
90 days ago
99.99 % uptime
Today
IT | General Operations Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | APJ1 Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C3-BALT Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C4-AWS-DEV Under Maintenance
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C6-OSD Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C7-OSD Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | C3 "AWS3-PRD" Operational
90 days ago
100.0 % uptime
Today
OpenShift Cluster | BALT2-PRD Operational
90 days ago
100.0 % uptime
Today
OneLogin Operational
90 days ago
99.98 % uptime
Today
Cisco Secure Client VPN Operational
90 days ago
100.0 % uptime
Today
Atlassian Products Operational
90 days ago
100.0 % uptime
Today
OneTrust Operational
90 days ago
100.0 % uptime
Today
FinTech Operational
90 days ago
100.0 % uptime
Today
PayGate Operational
90 days ago
100.0 % uptime
Today
OneSource Operational
90 days ago
100.0 % uptime
Today
Spreedly Operational
90 days ago
100.0 % uptime
Today
Qlik Sense Operational
90 days ago
100.0 % uptime
Today
Thoughtspot Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 17, 2026

No incidents reported today.

Jun 16, 2026
Resolved - Systems affected:
Jun 16, 11:15 EDT
Jun 15, 2026
Resolved - Systems affected:
Jun 15, 16:41 EDT
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026
Resolved - Updates
The Cisco VPN access issue has been resolved.

Root Cause
While OneLogin has not given details around what caused the issue, OneLogin has released a statement that the RADIUS Service (which is part of the Cisco VPN connection process) issue has been resolved.

Next Steps
We will continue to monitor notifications from users regarding any lingering issues.

Thank you,

The Agora Technologies Support

Jun 8, 12:59 EDT
Investigating - Is the ability to take or process orders affected?
No

Are Customers able to access their products?
No

The Issue
When attempting to sign into the Cisco VPN, user are not receiving a Push Notification from OneLogin. Resulting in a time out denial of access.
The issue was first notice earlier this morning.

The Impact
Our team is presently investigating the true impact and severity of this incident. We are treating this as a priority.

Workaround
When signing into Cisco VPN, user can append their password with the 6-digit code from the OneLogin Protect app. (e.g. if your password is Summ3rTime! and your One Login 6-digit code is 123456, you can enter your password as Summ3rTime!123456)
This has been working in some cases but not all.

Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.

For updates in real-time, you can check here at https://14west.statuspage.io/.

You can also check OneLogin's Status Page (https://status.us.onelogin.com/) for updates.

Thank you,

The Agora Technologies Support

Jun 8, 10:47 EDT
Resolved - Updates
The Cisco VPN access issue has been resolved.

Root Cause
While OneLogin has not given details around what caused the issue, OneLogin has released a statement that the RADIUS Service (which is part of the Cisco VPN connection process) issue has been resolved.

Next Steps
We will continue to monitor notifications from users regarding any lingering issues.

Thank you,

The Agora Technologies Support

Jun 8, 12:55 EDT
Update - We are continuing to investigate this issue.
Jun 8, 10:55 EDT
Update - We are continuing to investigate this issue.
Jun 8, 10:48 EDT
Investigating - Is the ability to take or process orders affected?
No

Are Customers able to access their products?
No

The Issue
When attempting to sign into the Cisco VPN, user are not receiving a Push Notification from OneLogin. Resulting in a time out denial of access.
The issue was first notice earlier this morning.

The Impact
Our team is presently investigating the true impact and severity of this incident. We are treating this as a priority.

Workaround
When signing into Cisco VPN, user can append their password with the 6-digit code from the OneLogin Protect app. (e.g. if your password is Summ3rTime! and your One Login 6-digit code is 123456, you can enter your password as Summ3rTime!123456)
This has been working in some cases but not all.

Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.

For updates in real-time, you can check here at https://14west.statuspage.io/.

You can also check OneLogin's Status Page (https://status.us.onelogin.com/) for updates.

Thank you,

The Agora Technologies Support

Jun 8, 10:31 EDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.