Incident - OneLogin Access Block for 14 West Employees

Incident Report for 14 West Product

Identified

Is the ability to take or process orders affected?
No

Are Customers able to access their products?
Yes

The Issue
14 West employee accounts were blocked from logging into OneLogin.

The Impact
Access has been restored but 14 West employees may need to re-add OneLogin Protect to their accounts.

Next Update
We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.

For updates in real-time, you can check here at https://14west.statuspage.io/.

Thank you,

14West Technologies Support

Posted Sep 18, 2026 - 13:28 EDT

This incident affects: IT (OneLogin).