IRIS - Manual Input - Campaign Code Length Error

Incident Report for 14 West Product

Identified

We’ve identified an issue in IRIS where manually entered campaign codes that are 8 characters long can trigger an error when creating an associated effort.

Campaign codes generated automatically by IRIS are not affected and continue to work as expected.

Campaign codes created manually, in Advantage, and entered into IRIS that are 7 characters and continue to work as expected.

Temporary Workaround

To avoid this issue, please ensure any manually entered campaign codes are exactly 7 characters in length.

A fix is scheduled for release in mid-July. We’ll provide an update once it’s deployed.
Posted Jun 25, 2025 - 10:30 EDT
This incident affects: IRIS.