Advantage has been up and operational since 6:45pm EST last evening, as you are aware. We have processed through all of the backlog of OSM (online) orders and things are looking good. We’ve been methodical with both posting and Credit Card processing but, after careful watch everything looks good. Feel free to log in to Advantage (via OneLogin) and navigate around. Please do keep in mind that we are still not fully up and processing, posting, etc... so things you may be used to doing or seeing may not yet be available.
WMC is back up and fully operational as of yesterday. All online orders have cleared from WMC and have processed through OSM (Advantage) at this time. The Advantage team is keeping a close eye on them and will continue to do so. Any degraded performance in WMC such as Pre-pop on order forms, retrieving saved Credit Cards, and loading choices are all now fully functional and back to normal.
IRIS has remained up, and any degraded functionality that relied on a connection to Advantage such as pulling items, promo codes, and creating promo codes are are now fully functional.
PIE and SUA are fully operational. Signups were fully processed and caught up as of this morning.
Data Services is continuing to validate the operational modeling and all is looking good. Delivering data to Blueshift, Lytics, and Iterable was resumed around 1am today. The delivery of Fintech events and the list rule engine have been turned ON. Some data feeds remain in an inactive state but will be working to get those turned back on.
Reporting should be all caught up as of Monday morning. Please reach out to the D&A team with any specific questions.
We are still working on Accounting and Circbase processing but things are looking good.
As of 6:45pm EST, Advantage is back up, along with our other systems that are in recovery mode and are coming back up as well. Throughout the night and into Sunday we will still be continuing to focus on processing the backlog, monitoring queues, and maintaining the health of our applications. Please keep in mind that while systems are back up and we are in the home stretch of this Upgrade Project, we still have a few days ahead of us for our systems to recover. As promised, we will make sure we keep you updated and will provide additional status updates throughout the day tomorrow, Sunday June 22nd.
We wanted to provide a progress update at this time.
The Advantage Upgrade script has been running since 9:15pm EST yesterday (Friday, June 20th)- which was a little ahead of project schedule. At appx 5:30am EST we ran into an issue. The project team met and quickly found a manual solution so that we could get us back on track and able to move forward. Unfortunately, this put us a few hours behind schedule and we are looking at Advantage application coming back up around 6/7pm EST this evening. From that time, we will be in recovery mode, which will take several hours for all applications to come back up and testing to occur, as we work through our project task timeline. We will provide a status update at that time.
KICKOFF At this time, we are pleased to announce we have kicked off the 25.0 Advantage Upgrade Project. All systems and services are in the process of coming down. Please refer to the “What to Expect When You’re Expecting an Upgrade” email sent on Monday, the 16th for the list of specific application impacts.
We will provide all project milestone updates via StatusPage.