Updates This issue has been resolved and all order forms are working properly. This issue affected customer's ability to submit orders for approximately 2 hours. [2025-01-17 22:19 UTC] to [2025-01-18 00:18 UTC] [2025-01-17 5:19 PM EST] to [2025-01-18 7:18 PM EST]
Root Cause WMC enabled Iterable events for several affiliates this week. As a result, there was a build up of rejected events from Iterable due to missing customer data that caused a block of new events to our servers and did not allow customers to proceed with submitting new order events.
Next Steps A postmortem will occur on this issue. We are continuing to manually clear log buildup until a permanent fix can be deployed.
Thank you,
14West Technologies Support
Posted Jan 17, 2025 - 19:56 EST
Monitoring
We have identified the cause of the issue and are monitoring the resolution. Orders are now working as expected. We will follow up with impact and cause of issue shortly.
Posted Jan 17, 2025 - 19:24 EST
Update
We are continuing to investigate this issue.
Posted Jan 17, 2025 - 19:19 EST
Investigating
Is the ability to take or process orders affected? Select Yes
Are Customers able to access their products? Select Yes
The Issue WMC order forms are loading but they are spinning when a customer submits an order and not allowing the customer to proceed through the journey.
The Impact Our team is presently investigating the true impact and severity of this incident. We are treating this as a priority.
Next Update We will update you as soon as we have got a clearer understanding of the full impact but rest assured that we are treating this as a priority and will communicate ASAP.