Yahoo and AOL Delivery Delays and Inbox Placement

Incident Report for 14 West Product

Resolved

All campaigns are now delivering as expected and mailing metrics and inboxing are trending back to pre-issue levels.

We have not received confirmation from Yahoo as to the root cause.
Posted Jan 08, 2026 - 08:49 EST

Monitoring

Delayed campaigns are now being delivered. Campaigns being sent today are being delayed at a much lower rate with most delivering on the first attempt.

Inboxing at Yahoo is also starting to recover as mail is being delivered.

We are continuing to monitor to ensure delivery and inboxing returns to normal.

Mailing metrics and inbox placement can be monitored here: https://agora14west.thoughtspot.cloud/#/pinboard/a5d4c4e0-396d-4737-a7c4-e6878b52923a
Posted Jan 06, 2026 - 10:32 EST

Investigating

We are aware of delivery delays and reduced inbox placement for emails sent to Yahoo and AOL recipients. Messages may be delayed or routed to spam.

Our team is actively monitoring the situation and has escalated the issue with Yahoo support. Yahoo has indicated there may have been an overnight issue that contributed to this behavior, though confirmation is still pending.

We will continue to share updates as more information becomes available.

Mailing metrics and inbox placement can be monitored here: https://agora14west.thoughtspot.cloud/#/pinboard/a5d4c4e0-396d-4737-a7c4-e6878b52923a
Posted Jan 05, 2026 - 13:37 EST
This incident affected: Deliverability.